1. Legal Notice

The website https://www.dutang-store.com (hereinafter the “Site”) is open to any user of the Internet network.

It is published by:

The Dutang Company (hereinafter “Dutang”), a company whose head office is located in Haute Loire, and registered with the RCS du Puy en Velay under number 951 314 731, intra-community VAT number FR 20951314731

It is hosted by: Shopify Inc.

The Site allows Dutang to offer products (the “Products”) for sale to Internet users browsing the Site (hereinafter the “Customer”).

Part of our site operates on a pre-order system. Production being limited, if the customer buys a product in stock, he acknowledges that he cannot change the size or color after receipt. If the customer wishes to be reimbursed for an order placed as pre-order or in stock and requests it, the reimbursement procedure will be initiated immediately after receipt of the returned item. Any order or pre-order (hereinafter the “Orders” or “Pre-orders”) for Products appearing on the Site requires prior consultation of these general conditions (the “CGV”) and their unreserved and irrevocable acceptance. Consequently, the Customer acknowledges being fully informed of the fact that his agreement concerning the content of these General Terms and Conditions does not require the handwritten signature of this document, to the extent that the Customer wishes to order the Products presented in the store of the Customer online. Site. The Customer declares to have the capacity to enter into this contract, that is to say to be of legal age, eighteen (18) years old, and not to be under guardianship. The parties agree that their relations will be exclusively governed by these General Terms and Conditions.

Dutang reserves the right to adapt or modify these General Terms and Conditions at any time. It is agreed that in the event of modification, the version of the General Terms and Conditions applicable to any Order or Pre-Order is that appearing online on the Site on the day the Order is placed.

These general conditions of sale (hereinafter referred to as “the General Terms and Conditions”) apply to any order placed on the website www.dutang-store.com (the “site”) relating to the purchase of products presented on the site (hereinafter referred to as “the products”) by the company DUTANG, whose head office is located at 49 la grande piece, 43150 CHADRON and registered with the RCS du Puy en Velay under number 951 314 731, intra-community VAT number FR 20951314731 (hereinafter referred to as “the DUTANG company”). The DUTANG company reserves the right to adapt or modify these general conditions of sale at any time, the version of the general conditions of sale applicable to any transaction being that appearing online on the site www.dutang-store.com at the time of ordering.

Any order placed for a product appearing in the online store of the website https://www.dutang-store.com requires prior consultation of these general conditions and their unreserved and irrevocable acceptance. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document, to the extent that the customer wishes to order online the products presented within the framework of the site store. The consumer declares to have the capacity to conclude this contract, that is to say to be of legal age, eighteen (18) years old, and not to be under guardianship.

2. Products

In accordance with article L. 111-1 of the Consumer Code, the Dutang company presents on the Site the Products for sale and their characteristics. The Customer has the opportunity to know, before placing the final order, the essential characteristics of the Products he wishes to purchase.

In-stock offers presented by the Dutang company are only valid while stocks last.

The pre-order offers presented by the Dutang company are only valid within the limits of the time available and the quantity offered for pre-order.

The photos representing the Products are only indicative. These photos, like the texts illustrating the Products, do not fall within the contractual scope.

3. Price

The prices appearing on the Site are indicated in euros including tax and are only valid on the date of validation of the Order by the Customer. The Dutang company reserves the right to modify them, without notice, at any time, it being understood that the invoicing of the Products will be based on the prices in force at the time of registration of the Order or Pre-order.

The prices do not take into account delivery costs, invoiced additionally and indicated before validation of the Order or Pre-order. The prices take into account the VAT applicable on the day of the Order or Pre-order and any change in the applicable VAT rate will be automatically reflected in the price of the Products appearing on the Site. Payment of the entire price must be made when placing the Order or Pre-Order. At no time can the amounts paid be considered as deposits or deposits. These prices are guaranteed subject to typographical or printing errors.

The price of Products shipped outside the European Union and Overseas Territories will be calculated excluding taxes. In this case, the Customer is considered the importer of the products. In the event that customs duties, import taxes or other taxes are payable, applicable due to the geographical destination of the products, these costs are the responsibility of the Customer, who is recommended to carry out the necessary checks and procedures prior to validation of his Order.

4. Payments

The Products are payable in euros on the day of the actual Order. To pay for his Order, the Customer has these payment methods:

• Bank card. For payment by credit card, the Customer communicates the number of his bank card, associated with its expiry date as well as the digits of the cryptogram appearing on the back of his bank card.

The cards accepted are: Visa, Mastercard, American Express, Bank cards, Shop pay.

• Apple pay

In order to ensure the security of payments made online, the Customer accesses a dedicated space made available by the company Shopify Inc, which ensures the security and recording of the payment order and the security of the payment itself. even. In this regard, the Customer expressly acknowledges that the communication of his bank card number to the company Dutang through the company Shopify Inc constitutes authorization to debit his account for the amount of the Products ordered.

Regardless of the payment method used, the Dutang company is responsible for occasional bank charges generated by the payment, within the limit of the management fees invoiced by the company Shopify Inc. All payments are made via Shopify Inc. Any other costs, whatever the reason, will be invoiced to the Customer.

Dutang reserves the right to suspend or cancel any Order or Pre-order and any delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. Dutang reserves the right to refuse to make a delivery or to honor an Order or Pre-Order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

The delivered goods remain the property of the Dutang company until payment is received. The transfer of risks to the Customer occurs upon delivery of the Products.

The computerized records, kept in Dutang's computer systems under reasonable security conditions, will be considered as proof of communications, Orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

5. Orders and pre-orders

Any Order or Pre-Order will be confirmed when the Customer clicks on the “Place my order” button.

Confirmation of the Order or Pre-Order implies acceptance by the Customer of the General Terms and Conditions and the essential characteristics of the Products.

As soon as the Order or Pre-order is registered, a confirmation email summarizing it (products, prices, availability of products, quantity, etc.) will be sent to the Customer by Dutang. To this end, the Customer formally accepts the use of email for confirmation by Dutang of the content of his order. In any case, invoices are given upon delivery.

In the event of a Pre-Order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of article 1590 of the Civil Code.

If the minimum objective of a Pre-Order campaign is not reached, Dutang contacts the Customer at the end of the campaign to announce its decision to refund or produce.

In this case, Dutang must reimburse the Customer within fourteen (14) days from the cancellation of the Pre-Order.

If the Product is in stock, the Order will be executed at the latest within 7 days from the day following that on which the Customer placed their Order. In the event of unavailability of the Product ordered, in particular due to suppliers, the Customer will be informed as soon as possible and will have the possibility of canceling their Order. The Customer will then have the choice of requesting an exchange of the Product within fifteen (15) days at the latest after receipt or being reimbursed.

The refund will be made no later than fourteen (14) days following the cancellation of the Order.

6. Delivery

6.1 PLACE OF DELIVERY

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residence address of the Customer or any other natural person of his choice, if this is clearly specified during the Order or Pre-order. Delivery cannot be made to hotels or post office boxes.

When recording the Customer's personal details, the latter must ensure the accuracy and completeness of the mandatory data they provide. In the event of an error in the wording of the recipient's contact details, Dutang cannot be held responsible for the impossibility of delivering the Product(s).

6.2 DELIVERY TIMES

Delivery times are indicated when ordering. These are indicative deadlines, expressed in working days and corresponding to average processing and delivery times.

The Customer acknowledges that, in the event of a Pre-Order, the delivery time will be extended. The estimated delivery time appears on the product sheet at the time of purchase, and in the order confirmation email. The delivery time depends on the time required and the production volume of all the pre-ordered products.

Dutang cannot be held responsible for the consequences due to a delivery delay not due to its fault or due to an act of force majeure.

6.3 RECEIPT OF PRODUCTS

Delivery is deemed to have been made as soon as the Products are handed over to the Customer by the carrier, as evidenced by the control system used by the latter.

Upon receipt of the Products, the Customer is required to check the condition of the packaging of the goods and to report any damage due to the carrier on the delivery note, as well as to Dutang, within three (3) days by sending an email to hello@dutang-store.com or by sending an email to the contact form on our site.

The Customer may, at his request, have an invoice sent to the billing address and not to the delivery address.

Delivery costs are to be paid by the customer in France and worldwide. Return costs will be covered by Dutang in the event of withdrawal or in the event of return for lack of conformity, except when the delivery address is not located in France. We take care of the return costs if necessary in France but they are the responsibility of our international Customers, except in the case of non-conformity of a product, in which case we take care of the return shipping costs.

7. Legal guarantee

Dutang is responsible for any lack of conformity existing during delivery of the Product under the conditions of articles L. 217-4 et seq. of the Consumer Code.

When acting as a legal guarantee of conformity, the Customer:

- has a period of two years from the delivery of the Product to take action.

- can choose between repairing or replacing the property; in accordance with article L. 211-19 of the Consumer Code, Dutang cannot however proceed according to the Customer's choice if this choice results in a cost that is clearly disproportionate with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the Customer.

- is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods.

This legal guarantee of conformity applies independently of any commercial guarantee granted.

The Customer may decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code, which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the The buyer would not have acquired it, or would have only given a lower price, if he had known them. In this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

Action resulting from redhibitory defects must be brought by the Customer within two years of discovery of the defect.

8. Right to retract

In application of articles L.221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of delivery of the Order to exercise his right of withdrawal on his Order.

This period starts from receipt of the Products by the Customer.

The Customer must attach to his withdrawal request a copy of the invoice or any other element allowing the identification of the Order in question, and its holder.

Only the Customer identified as such to Dutang can exercise this right, to the exclusion of any other person, and in particular the person receiving the delivery (for example in the case of a gift).

9. Return and refund conditions

Any exchange or return must be declared by the Customer to Dutang, via the Site contact form or by email to hello@dutang-store.com.

The Products must be returned by the Customer no later than fourteen (14) days following communication of their decision to withdraw. The return will be the responsibility of the Customer.

Choose a mode of transport with a tracking number. Without a tracking number we will not accept any claims regarding lost packages.

The return of the product(s) is made in their original packaging, intact, accompanied by all possible accessories and documentation, in perfect condition for resale, with the indication of the order number to which the products relate. . The product must be returned in packaging provided for this purpose, which does not allow identification of the product (postal parcel, bubble envelope, kraft paper, etc.). Any product damaged, incomplete, missing or whose original packaging has been damaged will not be refunded or exchanged and will be returned to the Customer. Dutang recommends that the Customer return their products with a recommendation or additional insurance guaranteeing, where applicable, compensation for the products up to their actual market value in the event of theft or loss of the product. or packages.

If the package is lost or damaged during the product return, the cost of the damage is the responsibility of the Customer

Products which are not returned within the deadlines and conditions referred to above will not be refunded or exchanged by Dutang.

The return address is:

DUTANG

49 the big room,

43150 CHADRON, FRANCE

In accordance with article L. 221-24 of the Commercial Code, Dutang undertakes to reimburse the sums collected under the Order or Pre-order within fourteen (14) days. This period runs from the first of the following two dates: (i) receipt by Dutang of the returned Products or (ii) receipt by Dutang of proof of shipment of the Products by the Customer.

The refund will be made by credit to the Customer's bank account corresponding to the bank card used to pay for the Order or Pre-Order. If you have changed bank accounts, remember to give your new bank details to your old bank.

10. Applicable law

These general conditions are subject to French law. In the event of a dispute or complaint, the Customer will contact Dutang as a priority to obtain an amicable solution.

The Customer is informed that any consumer can have free recourse to a consumer mediator with a view to amicably resolving a dispute with a professional. Consumer mediation applies to any national or cross-border dispute between a consumer and a professional in the context of the execution of a sales or service contract.

It is possible to enter either a consumer mediator in the list on the consumer mediation website (click here), or to fill out the automated complaint form allowing you to contact a consumer settlement body. disputes (click here).

The request cannot be accepted by the consumer mediator if:

1° The Customer does not justify having attempted, beforehand, to resolve his dispute directly with the Dutang company by a written complaint according to the terms provided;

2° The request is manifestly unfounded or abusive;

3° The dispute has previously been examined or is currently being examined by another mediator or by a court;

4° The consumer submitted his request to the mediator within a period of more than one year from his written complaint to the Dutang company;

5° The dispute does not fall within its field of jurisdiction.

The consumer is informed by the mediator, within three weeks of receipt of his file, of the rejection of his mediation request.

In the absence of recourse to mediation, the courts within the jurisdiction of the company's headquarters will have jurisdiction.

11. Computers and freedoms

In order to provide the services offered on the Site, Dutang may be required to process personal data concerning you, in particular those which will have been collected when you registered on the site, or when placing your order.

The information and data concerning the Customer are strictly necessary for the management of orders, the execution and monitoring of commercial relations, as well as for internal statistical purposes. These data may be transmitted to the companies that participate in these relationships (such as those responsible for the execution of services and orders) for their management, execution, processing and payment. This data is also kept in order to pursue security, identification, improvement and personalization objectives of the services.

The Customer has at any time a right of access, rectification and opposition to personal data concerning him, under the conditions provided for by the law of January 6, 1978. To do this, he simply sends an email to the address hello@dutang-store.com and the necessary arrangements will be made immediately.

The Customer may receive, from the company, offers relating to products or services similar to those already ordered, or newsletters. He will have the right at any time to object to it free of charge for the future, according to the terms specified in each sending.

We invite you to consult our Privacy Policy for more information on the use of your personal data by Dutang.